General Terms and Conditions (GTCs)
1. SCOPE
The following General Terms and Conditions (GTC) apply to all orders placed via our website. The offer on this website is aimed exclusively at consumers residing in Switzerland (hereinafter "customer").
A consumer is a natural person who, with DreamyDeko maintains business relationships that cannot be attributed to their commercial or independent professional activities. Orders in quantities that are not usual for households may be rejected without justification.
DreamyDeko reserves the right to change these terms and conditions at any time. The version of these terms and conditions valid at the time of the order is decisive and cannot be changed unilaterally for this order. Customer conditions that conflict with or deviate from these terms and conditions will not be recognized.
The operator of this website is DreamyDeko .
2. INFORMATION ON THIS WEBSITE
DreamyDeko contains information about products and services. Price and range changes as well as technical changes are reserved. All information on www.dreamydeko.ch (product descriptions, images, illustrations, films, dimensions, weights, technical specifications, accessory relationships and other information) are for illustration purposes and are to be understood as approximate values and are non-binding. In particular, they do not represent any assurance of properties or guarantees, unless explicitly stated otherwise. DreamyDeko endeavours to provide all information on this website correctly, completely, up-to-date and clearly arranged, but DreamyDeko neither expressly nor implicitly provide any warranty for this.
All offers on this website are subject to change and are not to be understood as binding offers.
DreamyDeko cannot guarantee that the products listed are available at the time of ordering. Therefore, all information on availability and delivery times is without guarantee and can change at any time and without notice.
3. PRICES
The sales prices indicated on DreamyDeko represent final prices and, unless otherwise stated, include statutory value added tax and any other statutory fees such as advance recycling fees (VRG) or copyright fees for electronic devices. The prices are net and in Swiss francs (CHF).
Unless otherwise stated, any shipping costs will be charged additionally and must be paid by the customer. Shipping costs are shown separately in the ordering process.
Technical changes, errors and misprints are reserved. In particular, DreamyDeko may change prices at any time and without prior notice. The sales prices do not include any consulting or support services.
4. CONCLUSION OF CONTRACT
The products and prices on this website are non-binding offers.
By placing an order via this website, including acceptance of these terms and conditions, the customer makes a legally binding offer to conclude a contract. DreamyDeko then sends an automatic order confirmation by email, which confirms that DreamyDeko has received the customer's offer. Orders placed are binding for the customer. Unless otherwise stated, there is no right of return or withdrawal.
The contract is concluded as soon as DreamyDeko sends a declaration of acceptance by email, confirming the dispatch of the ordered products or services.
Orders will only be delivered after full payment has been received (exception: delivery against invoice) and provided the goods are available. If it turns out that the ordered goods cannot be delivered or cannot be delivered in full, DreamyDeko is entitled not to accept or execute the order or to only accept it in part. In such a case, DreamyDeko will inform the customer by email. If the customer's payment has already been received by DreamyDeko, the payment will be refunded to the customer. If no payment has yet been made, the customer is released from the obligation to pay.
5. PAYMENT OPTIONS AND RESERVATION OF TITLE
The customer has access to the payment options specified during the ordering process.
DreamyDeko reserves the right to exclude customers from certain payment options or to insist on payment in advance without giving reasons.
If the customer defaults on payment, DreamyDeko may charge interest on arrears of 5% per year and a reminder fee of a maximum of CHF 20 per reminder.
The products delivered to the customer remain the property of DreamyDeko until full payment has been made.
6. DELIVERY, INSPECTION OBLIGATION, DEFECTS AND RETURNS
Deliveries will be sent by post or courier to the address indicated by the customer in the order.
DreamyDeko endeavours to keep delivery times as short as possible. However, any delivery times stated in the order confirmation are non-binding. DreamyDeko is entitled to make partial deliveries. In this case, the customer will only be charged for shipping costs once.
The invoice will be sent, if delivery against invoice is offered, by email or by post at DreamyDeko’s discretion.
If the delivery cannot be made or if the customer refuses to accept the delivery, DreamyDeko can terminate the contract after notifying the customer by email and observing a reasonable grace period and invoice the costs for the effort.
The customer is obliged to inspect the delivered goods immediately after receipt of the delivery and to report any defects for which DreamyDeko provides a guarantee immediately in writing by letter or email to the address in the imprint .
Returns to DreamyDeko are at the customer's expense and risk. The customer must send the goods in their original packaging, complete with all accessories and together with the delivery note and a detailed description of the defects to the return address provided by DreamyDeko.
If DreamyDeko's inspection reveals that the goods do not have any detectable defects or that they are not covered by the manufacturer's warranty, DreamyDeko may charge the customer for the costs of returning the goods or any disposal.
Please note that the right of withdrawal does not apply to the following products:
1. Products that are marked with a discount in the online shop.
2. Personalized products.
3. Products for which return is not permitted for hygiene reasons.
Returns without our prior written consent or of products that fall under the above exceptions will not be refunded. If the returned products meet the above criteria and we have given our written consent, the purchase price will be refunded within 30 days of us receiving the returned goods.
If you cancel this contract, you must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You must provide us with proof of dispatch (e.g. by means of a shipping receipt or a tracking link).
Please note that returning the goods is your responsibility until we receive them. We therefore recommend using an insured shipping service with tracking to avoid any possible confusion or loss.
Please note that we can demand compensation for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning. In particular, the absence of the original packaging can lead to a loss of value which we can calculate at up to 30% of the value of the goods.
7. RIGHT OF WITHDRAWAL
The customer is granted a right of cancellation within 14 calendar days after receipt of the goods. This deadline is deemed to have been met if the customer sends the written cancellation to DreamyDeko by email or letter (address as per imprint ) within the deadline. The cancellation is only valid in the event of defects, see point 6.
Exercising the right of withdrawal will result in the contract being reversed. The customer must return the goods within 10 calendar days in their original packaging, complete with all accessories and together with the delivery note to the return address provided by DreamyDeko in the imprint . Returns to DreamyDeko are at the customer's expense and risk. Any payment already made will be refunded to the customer within 20 calendar days, provided that DreamyDeko has already received the goods back or the customer can provide proof of shipment.
DreamyDeko reserves the right to demand appropriate compensation for damage, excessive wear and tear or loss of value due to improper handling and to deduct the loss in value from the purchase price already paid or to invoice the customer.
No right of withdrawal is granted in the following cases:
- If the contract has an element of chance, in particular because the price is subject to fluctuations over which the supplier has no control;
- If the contract concerns a movable item which, due to its nature, is not suitable for return or is liable to spoil quickly;
- If the contract concerns a movable item which is manufactured according to the customer's specifications or is clearly tailored to personal needs;
- If the contract concerns digital content and this content is not made available on a fixed medium or if the contract is to be fully performed immediately by both parties;
- If the contract concerns a service and the contract is to be fully performed by the provider with the prior express consent of the customer before the withdrawal period has expired.
- In the areas of accommodation, transport, food and drink delivery and leisure activities, where the provider undertakes, at the time of conclusion of the contract, to provide the services at a specific time or within a precisely specified period.
8. WARRANTY
DreamyDeko endeavours to deliver goods of impeccable quality. In the case of defects reported in a timely manner, DreamyDeko guarantees that the item purchased by the customer is free of defects and functional during the statutory warranty period of usually two years from the delivery date. It is at DreamyDeko's discretion to provide the guarantee through free repair, equivalent replacement or by refunding the purchase price. Further warranty rights are excluded.
The warranty does not cover normal wear and tear, the consequences of improper handling or damage by the customer or third parties, or defects that are due to external circumstances. The warranty also does not cover consumables and wearing parts (e.g. batteries, rechargeable batteries, etc.).
DreamyDeko is unable to provide any assurances or guarantees that the data is up-to-date, complete and correct, or that the website, its functionalities, integrated hyperlinks and other content will be available at all times or without interruption. In particular, it is neither assured nor guaranteed that the use of the website will not infringe the rights of third parties who are not owned by DreamyDeko.
9. LIABILITY
DreamyDeko excludes any liability, regardless of its legal basis, as well as claims for damages against DreamyDeko and against any auxiliary persons and vicarious agents. In particular, DreamyDeko is not liable for indirect damage and consequential damage, lost profits or other personal injury, property damage or purely financial loss suffered by the customer. Further mandatory legal liability, for example for gross negligence or unlawful intent, remains reserved.
DreamyDeko uses hyperlinks only to simplify the customer's access to other web offerings. DreamyDeko cannot know the content of these web offerings in detail, nor can it accept liability or other responsibility for the content of these websites.
10. DATA PROTECTION
DreamyDeko may process and use the data recorded during the conclusion of the contract to fulfill the obligations arising from the purchase contract and for marketing purposes. The data necessary to fulfill the service may also be passed on to commissioned service partners (logistics partners) or other third parties.
The data protection provisions can be viewed in detail under the following link: Data protection .
11. INVALIDITY OF PARTITION
Should individual provisions of these General Terms and Conditions prove to be invalid or unenforceable or become invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.
12. OTHER PROVISIONS
DreamyDeko expressly reserves the right to change these General Terms and Conditions at any time and to put them into effect without notice.
In the event of disputes , Swiss substantive law shall apply exclusively, excluding conflict of law rules. The UN Convention on Contracts for the International Sale of Goods (CISG, Vienna Sales Convention) is explicitly excluded.
The place of jurisdiction is 8416 Flaach of DreamyDeko or the place of residence of the consumer .
13. CONTACT
If you have any questions about these Terms and Conditions, please contact: Imprint
Modification date: 22.11.2023